terms and conditions and participation terms
visit to khroma – new media art center
lighthouse arts gmbh (“organizer”)
1.1. these general terms and conditions (“agb”) apply to participation and the associated ticket sales for the above-mentioned event, organized by the above-mentioned organizer. deviating terms and conditions of the participant are not valid.
1.2. the organizer reserves the right to make changes and additions to these rules. any changes and additions become effective through publication on this website or on the event page https://khroma.berlin/.
2. registration and conclusion of the contract
2.1. registration for participation in the event is possible via the organizer’s website or in person at the event location.
2.2. the organizer makes an offer for the conclusion of a purchase contract with the information provided on the website. the participant accepts the offer to conclude a purchase contract by completing the order process and clicking the “pay” button in the final order form. the effective acceptance of the offer by the participant requires that the participant has filled in all the required fields in the order form (each marked with “*”) and has accepted these terms and conditions.
2.3. the contract for participation in the event is only concluded after the organizer has confirmed the registration to the participants in writing via e-mail. Changes and/or additions to the contract must be made in writing. This also applies to the cancellation of the written form clause.
3.1. the price stated in the participation certificate is the final price and binding on the participant.
3.2. all prices include the applicable value-added tax, if necessary.
3.3. if special prices for discounts (students, children, etc.) are granted, these are also indicated separately. If no discounts are indicated, they cannot be granted. The discount must be granted upon presentation of proper proof (student ID, confirmation from the university) before the start of the event. If the proof cannot be provided, the participant must pay the difference between the full price and the reduced price at the beginning of the event to be eligible for admission.
4.1 payment is made through the methods indicated on the website. All prices are due immediately upon conclusion of the contract and no later than on the day of the event.
4.2. payment by credit card: When paying by credit card (MasterCard, Visa), the participant will be asked to enter the credit card details during the payment process. The corresponding credit card account will be charged in the amount of the ticket amount.
4.3. If a payment is charged back (e.g. due to insufficient funds in the account specified when ordering), the participant is responsible for reimbursing any damage or costs arising from the chargeback. This includes bank charges as well as a processing fee of EUR 10.00 per chargeback for processing by the organizer. In the case of an unjustified chargeback of the credit card, processing costs of EUR 40.00 will be charged.
In the event of a chargeback, the organizer is entitled to withdraw from the contract immediately. The participant thus loses the right to participate in the booked event. This does not affect any further claims by the organizer against the participants.
5. right of withdrawal
5.1. withdrawal policy
right of withdrawal:
If the participant is a consumer within the meaning of section 13 of the german civil code (bgb), they can revoke their contractual declaration within 14 days without giving reasons in text form (e.g., letter, email). To do this, the participant can send an email, stating the ticket ID. Participants can use the following contact details:
Lighthouse Arts GmbH, Revaler Str. 99, 10245, Berlin
The period begins after receipt of this instruction in text form, but not before the conclusion of the contract and also not before the fulfillment of the information obligations of the organizer according to Art. 246 § 2 i. V. m. § 1 para. 1 and 2 egbgb as well as the obligations according to § 312g para. 1 sentence 1 bgb i.V.m. Art. 246 § 3 egbgb. To meet the withdrawal deadline, the timely dispatch of the withdrawal is sufficient.
consequences of withdrawal:
In the event of an effective withdrawal, the mutually received benefits must be returned and any benefits (e.g., interest) surrendered. If the participant cannot return the service received as well as any use (e.g., benefits of use) or can only return it in a deteriorated condition, the participant must pay compensation. Obligations to reimburse payments must be fulfilled within 30 days. The period for the participant begins with the dispatch of the declaration of withdrawal and for the organizer with its receipt.
End of withdrawal policy
5.2. the right of withdrawal expires prematurely if the organizer, with the express consent of the participant, begins to provide the service before the end of the withdrawal period or if the participant initiates the provision of the service themselves.
6.1. if the participant does not wish to attend the event, they must declare their cancellation from the contract in writing or by email to the organizer.
No refunds will be made for cancellations within 24 hours of the event.
7.1. the scope of the contractual services within the framework of the event is determined by the information provided in the event webpage, any existing registration forms, and the organizer’s confirmation of participation. In the event of contradictions, the service description in the booking confirmation is decisive.
7.2. if services are not provided in accordance with the contract, the participant is entitled to a remedy. Defects must be reported immediately. Claims for a refund of the participation fee due to services that were clearly not provided in accordance with the contract must be asserted within 14 days after the event has concluded.
7.3. the organizer reserves the right to appoint a substitute lecturer in exceptional cases. The participants will be informed of the respective changes in good time.
8. cancellation of the event
8.1. for urgent reasons, the organizer may cancel the event with reasonable notice. This also applies to framework and evening programs.
8.2. In the event of a cancellation of the event, the organizer will refund the amount paid in full within 14 days. Any additional costs incurred by the participant will not be refunded.
9. copyright and other rights
Sound and video recordings of the event are allowed.
10.1. the organizer is liable
for the violation of essential contractual obligations for intent and any negligence. The amount of liability is limited to the amount of the participant price, and liability for consequential and financial damages (e.g., lost profits) is excluded.
otherwise, only for damages caused by intent or gross negligence. The amount of liability is limited to the amount of the order sum, and liability for consequential and financial damages (e.g., lost profits) is excluded.
10.2. These limitations of liability and exclusions do not apply to
claims under the product liability act;
claims arising from the willful behavior of a contractual partner;
claims arising from liability for guaranteed procurement features;
damages resulting from injury to life, body, or health
10.3. In addition, the organizer and its vicarious agents are not liable for disruptions of any kind caused by circumstances beyond their control.
10.4. Liability for damages arising from travel to and from the event locations as well as for losses and accidents is excluded to the extent permitted by law.
11. final provisions
11.1. The law of the Federal Republic of Germany shall apply exclusively, excluding the UN Sales Convention. The place of jurisdiction is Berlin.
11.2. Should individual provisions of this contract be or become invalid or lose their effectiveness due to a later occurring circumstance, the validity of the contract remains unaffected. In place of the invalid contract provisions, a regulation that comes closest to what the contracting parties would have wanted if they had considered the specific point shall apply. The same applies to gaps in this contract.